The Missouri Public Transit Association (MPTA) recognized two Springfield transit operators at the 2024 Missouri Transit Conference, held in St. Louis the first week of September. They, along with 23 other Missouri transit operators, were each presented with a 2024 Missouri Transit Operator Champion Award for going beyond the call of duty to serve their respective communities and care for their riders. The recognition comes at a time when the state continues to work toward bouncing back from nationwide transit operator shortages.
“Transit operators are the backbone of public transit systems, working tirelessly to provide vital service in every county in the state,” commented Kimberly Cella, executive director of the MTPA. “Their efforts often go unnoticed by those outside of their local communities, and these awards are a way to recognize their dedication and willingness to go the extra mile.”
The transit operators recognized in Springfield were nominated by their employer City Utilities of Springfield and include the following:
Stephen Duff is a City Utilities of Springfield paratransit operators. He was recognized for his reliability, compassion and professionalism. Several months ago, when City Utilities Transit responded to a housing facility in conjunction with the Springfield Fire Department, Duff helped provide transportation during this stressful situation. He was able to assist residents with compassion and professionalism.
Loretta Law is a City Utilities of Springfield operator. She was recognized for noticing how the small things can make the biggest difference in someone’s day. Back in May, she noticed a family of four at a bus stop on a route that had just ended service for the day. Law radioed to a supervisor to get the family assistance. Her awareness and customer focus made an impact on a family and a great impression for public transportation.
The MPTA helps support the state’s 32 transit providers by promoting access to public transit services and the value of personal mobility. To learn more, visit www.mopublictransit.org.
Missouri Public Transit Association (MPTA) was established in 1980 as a Missouri non-profit corporation. It was formed to provide a unified voice for public and specialized transportation providers in Missouri and to work toward elevating the status of public transit as a national priority.
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For more information, contact:
Kimberly Cella
Missouri Public Transit Association
314.231.7272